The product are delivered at the indicated address by the customer on the order form.
The consumer has to check the state of the packaging of the goods in the delivery and to indicate the damages due to the carrier on the delivery order, and to Nauticom in a period of one week.
The consumer can, asking for, obtain the shipping of the invoice at the invoicing address instead of the shiiping address (validating the apropriate option in the order form.
For the shipping we work essentially with, Colissimo Suivi. Since we ship a product, you receive an information e-mail.
To reduce the shipping fees, all the little and medium parcels are send by la poste Colissimo Suivi. This service deliver your parcels in 48H in the whole France and offers you the posibility to retrieve your parcel at the nearest post office of your shipping address. You have 15 days to go to your parcel at the post office since your Postman let the message in your mail box. Colissimo Suivi is a service strong reliable. However, it is possible, as in any expedition, that he can have a delay in delivery there or that the product misleads. In case of a delay in respect to the date indicated by us in the shipping e-mail, please report to us this delay by hpone or by e-mail. Then we will contact la Poste to open an inquest. It can last during 21 since the day of the beginning of the inquest. If during this period, the product is recovered, it will be shipped imediately to your home (the maority of the cases). If on the contrary, the product is not recovered at the end of this period of 21 days, la Poste cwill consider the parcel as lost. Only at this moment we can send a replacement product, at our fees. If the ordered product(s) is not available at this moment, we will reimburse you the price of those product(s). If the product(s) is (are) already available, but the price have changed, we wil apply the new prices, reimbursing you the difference by cheque, or asking for a complementary cheque for your part. We decline every responsability regarding to extension of the shipping period by the carrier, notably in case of loss of products or strike.
Problems of delivery because of the carrier
Every problem regarding with the shipping (Average, products missing with regard to the delivery order, damaged parcel, product broken…) must be necessarily indicated on the delivery order in the form of " handwritten reserves ", accompanied with the signature of the customer. The customer will have to confirm at the same time this anomaly addressing to the carrier in the two (2) working days following the delivery date a mail recommended with acknowledgement of receipt explaining those complaint. The customer must transmit a copy of this mail by fax or by mail to our customer department.
Errors of shipping
a : The consumer has to Formulate with the company NAUTICOM the same day of the delivery or at the latest the first working day following the delivery, any complaint error of delivery and\or not correspondence of products in kind or in quality with regard to the indications appearing on the order form. Any complaint formulated beyond this period will be thrown back.
b : The formulation of this complaint with the company NAUTICOM can be made :
- First and foremost by telephone +33 491 462 588 from monday to friday from 9 A.M to 12 A.M,
- By connecting you on our site in the column MY ACCOUNT where, after log in, you could ask your question by the menu contact us making clear the order reference.
c : Every complaint non made in thoses rules and in the period specified will not be taken in account and will free NAUTICOM from every responsability in front of the customer.
d : Receiving the complaint, the company NAUTICOM Will attribute an exchange numero for the concerned product(s) and will communicate it by e-mail, fax or phone to the customer. The exchange of a product can take place only after the allocation to the consumer of a number of exchange according to the step presented above.
e : In case of error of delivery or exchange, every product to be exchanged or to be paid off must have been returned to the company NAUTICOM in general and in its packaging origin, in Colissimo Recommandé.
To be accepted, every return must be indicated preliminary to the Customer Department of the company NAUTICOM :
49 / 51 rue Samatan
Fax : +33 491 464 915
The expenses of sending are chargeable to the company NAUTICOM, safe in case it would turn out that the resumed product does not correspond to the original statement made by the consumer in the return form.